free responsive website templates

Rights & responisibilities

Consumer Rights 

-The client has the right to expect optimal quality care in a safe and professional environment

-The client has the right to receive accurate information about health options, treatments, allied health providers and other health care facilities. If you speak another language, have a physical or mental disability, or just do not understand something, you will be helped so you can make informed health care decisions.

-The client has the right to considerate, respectful care, and to not be discriminated against by doctors, other health care providers or their representatives.

-Clients have the right to talk in private with providers and to have their health care information protected.

-Clients have the right to a fair, fast, and objective review of any complaint against the health provider. This includes complaints about the conduct of health care personnel.

Consumer Responsibilities

-Do your best to get well and stay healthy with habits such as exercising, not smoking, and eating a nutritious diet.

-Give your providers the information they need, and clearly communicate what you want and need.

-Be involved in making health care decisions with your health care providers.

-Work with providers to develop and carry out the treatment plans you choose.

-Use the health services internal complaint and appeal process to address concerns that may arise.

-Avoid knowingly spreading disease.

-Be aware of a provider’s need to fairly provide care to other people and the community.

-Show respect for other people and health workers.

-Follow procedures outlined by your health providers.

© Copyright 2018 Lake Bolac Bush Nursing Centre - All Rights Reserved